Tuesday, June 30, 2015

Something You Might Want To Know


1. PLACE ORDER


Item Code :


Full name :


Shipping address :


Contact number :


1. Fill up the information above and email/sms or whatsapp us.


2. We will process your order request as soon as possible, the items of your order will be reserved for the next 2 days (48 hours).


3. Full payment must be make within 2 days (48 hours) after confirmation is received.


4. Please inform us by attaching the bank slip if possible after the full payment is made.




2. PAYMENT METHODS


1. ATM transfer

2. Bank in (By using cash/ cheque deposit machine)


3. Online transfer



* Kindly seek for the assistance of bank officer if you face any problem when making payment.


* Other payment method which is not stated above is considered not acceptable, except for CASH ON DELIVERY is acceptable for SOME books *






3. SHIPPING/ POSTING

1. All the items will be posting using POS LAJU only unless stated.

2. Shipping within Malaysia only.(Peninsular Malaysia, Sabah and Sarawak only)


3. No meet-ups. No cash on delivery. (Except for some books)


4. The actual posting date will be informed once the full payment is received.


5. If you wish to post the items on the other day, please let us know so that we can arrange.


6. Normally the items will take up to maximum 3 working days to reach you.


7.Tracking ID will be provided after posting, you can track the ID online with www.poslaju.com.my. or install POS LAJU TRACK & TRACE app. (play store /app store)



Kindly inform us if you encounter any problems regarding to the posting.





4. POSTAGE 

1. Depend on the weight of the items.

2. For West Malaysia (Peninsular Malaysia), normally charge at RM8 unless stated. 


3. For East Malaysia (Sabah and Sarawak), normally charge at RM10 unless stated. 






5. RETURN AND REFUND  (Not apply to all books)

1. You may return the purchased items within 5 days if you are not satisfied with it. 

2. If you returned the stationery in original condition within 5 days, we will refund you 75% of the item's/items' price.


3.We will NOT refund or refund you up to a maximum of 40% of the item list prices  if you returned the purchased items that are not in the original condition, damaged, missing part or have obvious signs of use for reasons not due to our error.  (depend on cases)